Privacy Policy
Last updated: November 22, 2025
At Xeend, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, delivery address, and payment information. We also collect information automatically when you use our service, such as your device information, location data, and usage patterns.
2. How We Use Your Information
We use your information to: (a) provide and improve our delivery services; (b) process your orders and payments; (c) communicate with you about your orders and account; (d) personalize your experience; (e) ensure platform security; (f) comply with legal obligations.
3. Information Sharing
We share your information with vendors and riders only as necessary to fulfill your orders. We may share information with service providers who assist in our operations. We do not sell your personal information to third parties. We may disclose information when required by law or to protect our rights.
4. Location Data
We collect location data to provide delivery services, match you with nearby vendors and riders, calculate delivery fees, and improve our service. You can control location permissions through your device settings, but this may limit certain features.
5. Payment Information
Payment information is processed securely through our payment partners. We do not store complete credit card numbers on our servers. All payment transactions are encrypted and comply with industry security standards.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.
9. Your Rights
You have the right to: (a) access your personal information; (b) request corrections to inaccurate data; (c) request deletion of your data; (d) object to certain processing; (e) withdraw consent; (f) data portability. Contact us to exercise these rights.
10. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the app. Continued use of our service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@xeend.com or through our support channels.
By using Xeend, you consent to the collection and use of your information as described in this Privacy Policy.