Privacy Policy

At Xeend ("we," "us," or "our"), we prioritize the protection of your privacy and the security of your personal information. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your Personal Information (defined below) when you use our food and parcel delivery platform, including our mobile app, website (xeend.com), and related services (collectively, the "Services"). By using Xeend, you agree to this Policy. If you disagree, please refrain from using our Services.

Third-Party Login Services

We use secure third-party authentication methods to simplify access:

• Email + OTP Login: Requires only your email and a one-time password for verification. No additional data is collected.

• Apple Sign-In: By default, Apple hides your email address. We only receive the information Apple shares (e.g., name).

• Google Sign-In: We collect only your name and email. We do not use this data for advertising without your explicit consent.

Advertising & Tracking

• No Cross-App Tracking: We do not track your activity outside Xeend. Location data is used solely for delivery functionality (e.g., rider proximity, parcel tracking).

• Transparency Commitment: If future updates require tracking (e.g., analytics), we will implement Apple’s App Tracking Transparency (ATT) framework to request your permission first.

Information We Collect

• Personal Information: Name, email, phone number, billing/delivery addresses, and payment details.

• Usage Data: Device type, IP address, app interactions, and session duration.

• Location Data: Collected with consent to facilitate deliveries and optimize rider routes.

• Communications: Customer support inquiries, feedback, or disputes.

How We Use Your Information

• Deliver and improve food/parcel services.

• Personalize user experiences (e.g., language preferences, frequent orders).

• Communicate order updates, promotions, or policy changes.

• Analyze trends to enhance app functionality.

Information Sharing

• Service Providers: Trusted partners (e.g., payment processors, SMS gateways) assist in operations.

• Business Transfers: Shared during mergers/acquisitions, with confidentiality maintained.

Data Retention & Deletion

• Retained while your account is active.

• Deletion requests can be made via support@xeend.com, pending resolution of ongoing transactions or disputes.

• Inactive accounts are deleted after [X] months of dormancy.

Your Rights

• Update account details in-app.

• Opt out of promotional emails via unsubscribe links.

• Request data access/deletion by contacting support.

Security Measures

We implement encryption, secure servers, and access controls. While no system is 100% secure, we adhere to industry standards to protect your data.

Children’s Privacy

Xeend is not available to users under 18. We do not knowingly collect minors’ data. Report accidental collection to support@xeend.com.

Policy Updates

Changes will be notified via email or in-app alerts. Continued use after updates implies acceptance.

Contact Us

For questions or requests:

• Email: support@xeend.com

• Address: