Frequently Asked
Questions

Delivery fees are calculated based on distance from the vendor to your location, starting from TSH 2,000. A 10% service fee is also applied to your order total.

Yes! Once your order is confirmed and a rider is assigned, you can track your delivery in real-time through the app.

We accept card payments, bank transfers, and cash on delivery for eligible orders.

Contact our support team immediately through the app or call our hotline. We'll work with the vendor to resolve the issue and may offer a refund or replacement.

Joining Xeend is free! We charge 0% commission for the first month. Afterward, a standard commission rate applies to orders processed through the platform.

Instant withdrawals are available, multiple times per day. The first withdrawal each day is free, while subsequent withdrawals have a 5% fee (capped at TSH 2,000).

Yes, our vendor dashboard allows you full control over your menu, prices, operating hours, and availability status in real-time.

You must be at least 18 years old, own a motorcycle or bicycle, have a valid driver's license, own a smartphone, and pass our background check.

Riders earn TSH 2,000 - TSH 5,000 per delivery plus 100% of tips. Active riders earn an average of TSH 150,000+ per week.

Instant withdrawals available, multiple times per day. First withdrawal each day is free, subsequent withdrawals have a 5% fee (capped at TSH 2,000).

No! You have complete flexibility to work whenever you want. Go online when you're available and go offline when you're done.