Frequently Asked
Questions

Delivery fees are calculated based on distance from the vendor to your location, starting from TSH 1,200. A 10% service fee is also applied to your order total.

Yes. You'll receive notifications as your order moves through each step—like confirmed, preparing, with the rider, and delivered. We don't provide live map tracking.

We accept wallet payments funded through mobile money top-ups.

Contact our support team immediately through the app or call our hotline. We'll work with the vendor to resolve the issue and may offer a refund or replacement.

Joining Xeend is free—no setup fees and no monthly subscription. Your first 60 orders every month are completely commission-free. After that quota, we charge 5% per order, capped at a maximum of TSH 800.

Payouts go to your Xeend wallet instantly when orders complete. Withdraw to mobile money anytime—the first withdrawal each day is free; additional withdrawals have a 5% processing fee (capped at TSH 2,000).

Yes. Sign up, set up your menu with prices and photos, then go live. The vendor dashboard lets you manage orders, menu, prices, operating hours, and availability in real time.

You must be at least 18 years old, own a motorcycle or bicycle, have a valid driver's license, own a smartphone, and pass our background check.

Riders earn TSH 1,000 - TSH 5,000 per delivery plus 100% of tips. Active riders earn an average of TSH 95,000+ per week.

Earnings go to your Xeend wallet instantly. Withdraw anytime—the first withdrawal each day is free; additional withdrawals have a 5% processing fee (capped at TSH 2,000).

No! You have complete flexibility to work whenever you want. Go online when you're available and go offline when you're done.